We know there are a lot of questions about COVID-19. As the situation changes, we want you to know we’re here to help you find the care, resources and support you need during this time. Together, we can help you protect your health and the health of your loved ones.
Use this online symptom checker to assess your risk for COVID-19 and get treatment options, or call our 24/7 advice nurse at 1-800-288-2264, TTY: 711.
Find a testing center. If your provider ordered a COVID-19 diagnostic test for you, use our locator to find a testing center.
The CDC remains your best resource for COVID-19. Only healthcare providers can order a COVID-19 test.
Because we are continually looking at ways to support our members, we are posting updates to our COVID-19 response here. Please check this page often. Many of the below are time-limited, temporary benefits during the COVID-19 crisis. For further assistance please call toll-free at 1-800-962-8074, Monday through Friday, 8 a.m. to 5 p.m. local time.
Latest updates on COVID-19 as of May 11, 2020. Subject to change.
If you need an early prescription refill, you may request one through your pharmacy through July 31, 2020.
Contact the 24/7 advice nurse at 1-800-288-2264, TTY 711 for assistance in determining your best care option.
You may be directed to have a virtual visit, urgent care visit or make an appointment with your primary care provider.
If you think you might have been exposed to Cornavirus (COVID-19) or have symptoms such as fever, cough or difficulty breathing, call the 24/7 advice nurse at 1-800-288-2264, TTY 711 right away. In many cases, you can talk to a provider with 24/7 NowClinic® Virtual Visits. Visit NowClinic.com or download the NowClinic app.
Due to COVID-19 prevention efforts, visitors are currently not allowed at our 2716 and 2720 N. Tenaya offices and walk-in services have been suspended. If you have questions about your benefits, please go online to MyHPNMedicaid.com.
Our parent company UnitedHealthcare has a COVID-19 website to help members better understand available services and resources. Within the website there are links and services that may be different for Health Plan of Nevada (HPN) members. Please note:
HPN's online member center is available on our plan website. Visit MyHPNMedicaid.com and sign in.